FAQ

Do you have auto pay set up?

Yes we do have an auto pay option for your convenience. All you need to do is just give us your credit card or debit card# and the expiration date. We would process the payment automatically every month on the specified date.

Answer

Yes we do have an auto pay option for your convenience. All you need to do is just give us your credit card or debit card# and the expiration date. We would process the payment automatically every month on the specified date.

What is your mailing address?

It’s CBN PO BOX 293778 Lewisville, TX 75029

Answer

It’s

CBN
PO BOX 293778
Lewisville, TX 75029

If I pay you 12 months in advance will the 13th month is free?

Yes! You get one month free service when you pay for 12 months ahead.

Answer

Yes! You get one month free service when you pay for 12 months ahead.

Can you send my bill to another address?

Certainly. Give us a call to update us of the new address.

Answer

Certainly. Give us a call to update us of the new address.

Can you provide me additional box/line for my bed room?

Sure. We can have a technician come to your home and add a box or install an additional line but there is a one time truck roll fee of $29.99. In case of an additional box there will be an additional equipment charge of $7.99 added to your bill each month.

Answer

Sure. We can have a technician come to your home and add a box or install an additional line but there is a one time truck roll fee of $29.99. In case of an additional box there will be an additional equipment charge of $7.99 added to your bill each month.

My cable was out, do you provide a discount in my bill?

Certainly. We do not want you to pay for the service which you did not use. Please do give us a call.

Answer

Certainly. We do not want you to pay for the service which you did not use. Please do give us a call.

Am I paying for the months I watched or paying a month ahead?

Yes. Each month you are paying your bills ahead\upfront of a month.

Answer

Yes. Each month you are paying your bills ahead\upfront of a month.

Do you provide Internet in my area?

CBN is constantly updating our systems to provide high speed internet for the towns we serve. So check if your town has be powered up for internet by clicking here. 

Answer

CBN is constantly updating our systems to provide high speed internet for the towns we serve. So check if your town has be powered up for internet by clicking here. 

Can you hold my account for a few months; I will be back to the cable after my vacation?

Sure we can disconnect your service temporarily as long as wish and you can reconnect it at any time by just paying a onetime reconnection fee of $39.99.

Answer

Sure we can disconnect your service temporarily as long as wish and you can reconnect it at any time by just paying a onetime reconnection fee of $39.99.

Can I make the payment through phone?

Yes we do have an option to make a payment over the phone using your credit or debit card. For your convenience we do have other payment options such as auto pay, online payment and pay for 12 months get 1 month free service.

Answer

Yes we do have an option to make a payment over the phone using your credit or debit card. For your convenience we do have other payment options such as auto pay, online payment and pay for 12 months get 1 month free service.

Is there a local office in my town to pay my bill?

We have got all the convenient options to pay your bill. You can make a payment using your credit or debit card either over the phone or at our website www.crystalbn.com at no extra charge. You can also mail the payment to our mailing address in the envelope (293778, Lewisville, TX 75029). You can also […]

Answer

We have got all the convenient options to pay your bill. You can make a payment using your credit or debit card either over the phone or at our website www.crystalbn.com at no extra charge. You can also mail the payment to our mailing address in the envelope (293778, Lewisville, TX 75029). You can also set up an auto pay arrangement or you can pay for 12 months ahead and get one month free service.

For Stanton and Clay city customer’s: Yes we do have a local office at 5860 Main st, Clay city KY. (Landmark: Nearby Dairy Queen Restaurant)

 

Do you have auto pay set up?

Yes we do have an auto pay option for your convenience. All you need to do is just give us your credit card or debit card# and the expiration date. We would process the payment automatically every month on the specified date.

Answer

Yes we do have an auto pay option for your convenience. All you need to do is just give us your credit card or debit card# and the expiration date. We would process the payment automatically every month on the specified date.

What is your mailing address?

It’s CBN PO BOX 293778 Lewisville, TX 75029

Answer

It’s

CBN
PO BOX 293778
Lewisville, TX 75029

If I pay you 12 months in advance will the 13th month is free?

Yes! You get one month free service when you pay for 12 months ahead.

Answer

Yes! You get one month free service when you pay for 12 months ahead.

Can you send my bill to another address?

Certainly. Give us a call to update us of the new address.

Answer

Certainly. Give us a call to update us of the new address.

My cable was out, do you provide a discount in my bill?

Certainly. We do not want you to pay for the service which you did not use. Please do give us a call.

Answer

Certainly. We do not want you to pay for the service which you did not use. Please do give us a call.

Am I paying for the months I watched or paying a month ahead?

Yes. Each month you are paying your bills ahead\upfront of a month.

Answer

Yes. Each month you are paying your bills ahead\upfront of a month.

Can you hold my account for a few months; I will be back to the cable after my vacation?

Sure we can disconnect your service temporarily as long as wish and you can reconnect it at any time by just paying a onetime reconnection fee of $39.99.

Answer

Sure we can disconnect your service temporarily as long as wish and you can reconnect it at any time by just paying a onetime reconnection fee of $39.99.

Can I make the payment through phone?

Yes we do have an option to make a payment over the phone using your credit or debit card. For your convenience we do have other payment options such as auto pay, online payment and pay for 12 months get 1 month free service.

Answer

Yes we do have an option to make a payment over the phone using your credit or debit card. For your convenience we do have other payment options such as auto pay, online payment and pay for 12 months get 1 month free service.

Is there a local office in my town to pay my bill?

We have got all the convenient options to pay your bill. You can make a payment using your credit or debit card either over the phone or at our website www.crystalbn.com at no extra charge. You can also mail the payment to our mailing address in the envelope (293778, Lewisville, TX 75029). You can also […]

Answer

We have got all the convenient options to pay your bill. You can make a payment using your credit or debit card either over the phone or at our website www.crystalbn.com at no extra charge. You can also mail the payment to our mailing address in the envelope (293778, Lewisville, TX 75029). You can also set up an auto pay arrangement or you can pay for 12 months ahead and get one month free service.

For Stanton and Clay city customer’s: Yes we do have a local office at 5860 Main st, Clay city KY. (Landmark: Nearby Dairy Queen Restaurant)

 

Do you provide Internet in my area?

CBN is constantly updating our systems to provide high speed internet for the towns we serve. So check if your town has be powered up for internet by clicking here. 

Answer

CBN is constantly updating our systems to provide high speed internet for the towns we serve. So check if your town has be powered up for internet by clicking here. 

Can you provide me additional box/line for my bed room?

Sure. We can have a technician come to your home and add a box or install an additional line but there is a one time truck roll fee of $29.99. In case of an additional box there will be an additional equipment charge of $7.99 added to your bill each month.

Answer

Sure. We can have a technician come to your home and add a box or install an additional line but there is a one time truck roll fee of $29.99. In case of an additional box there will be an additional equipment charge of $7.99 added to your bill each month.